Pets Left in a Ruff Spot After Automatic Feeders Go Down

California-based pet-technology company Petlibro is facing backlash from customers following an automatic service outage that left several of their products, such as smart pet feeders and fountains, temporarily unusable. The issue began on Tuesday and persisted until Wednesday when Petlibro announced that functions had been restored.

However, some users, particularly those traveling and relying on these devices to care for their pets remotely, are still experiencing problems even after reaching out to the company. One Reddit user expressed frustration, stating that Petlibro suggested they troubleshoot the connection, despite their vacation status. Petlibro confirmed the outage on their service status page and apologized for the disruption, promising to strengthen their system to prevent similar incidents.

The company attributed the issue to problems with their app and online servers, rather than the hardware devices themselves, and assured users that programmed feedings would continue without internet command. Despite this, concerns remain among pet owners who depend on these automatic products to ensure their pets' needs are met.