Hajj and Umrah Ministry conducts daily inspections to enhance pilgrim services
The Ministry of Hajj and Umrah says daily inspections are key to improving the quality of services provided to pilgrims.
The Ministry of Hajj and Umrah has highlighted the importance of daily inspections in enhancing the quality of services for pilgrims. These inspections are a crucial tool for maintaining compliance with regulatory and operational requirements, identifying issues, and ensuring a high standard of service throughout the Hajj and Umrah seasons.
Over 32,000 inspections have already been carried out since the beginning of the 1448 AH Umrah season, covering accommodation facilities, Umrah companies, and service providers across various locations. During the previous Hajj season, the ministry conducted more than 105,000 inspections, collaborating with all relevant authorities to monitor service providers and ensure adherence to approved standards.
These continuous monitoring efforts are designed to safeguard pilgrims' rights and improve their overall pilgrimage experience. The ministry remains committed to refining its monitoring tools, optimizing fieldwork efficiency, and strengthening compliance to consistently elevate the quality of services provided to pilgrims in line with Saudi Vision 2030.
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