Don’t believe your eyes: Google says it isn’t revoking access to purchased movies

In recent days, a Google Play user claimed that the tech giant had removed access to their purchased The Lord of the Rings Extended Edition trilogy. The issue appears to be a technical glitch, as Google insists the user should still have access to the films. Google eventually compensated the user with store credit. However, the user still reports being unable to access the movies.

This situation echoes similar occurrences in the past. Earlier this summer, Sony revoked access to over 500 films sold through PlayStation's digital storefront, leaving purchasers unable to watch their digital acquisitions. Just last week, Google seemed to be on the path of a similar revocation, with one user's digital copy of The Lord of the Rings trilogy seemingly vanishing.

Nevertheless, the source material suggests this specific instance might not be as dire as initially thought. According to a now-removed Reddit thread, the user ugoindownsaka1 had lost access to their digital copy of the trilogy. After some frustrating back-and-forth with Google Play customer service, the user initially did not receive a refund. However, the user now reports receiving credit for their purchase, and more critically, Google assures them they still have access to their films.