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Safaricom explains why M-Pesa Tills are suspended over mistaken payments

Safaricom has explained why some M-Pesa business Tills may be suspended after customers send money to them by mistake, saying the action is taken when there are insufficient funds to initiate a reversal. The clarification comes amid questions over how the telecommunications company handles mistaken M-Pesa Till payments and the impact of reversals on businesses […]

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