Selangor to develop 'super app' for 12 local authorities
SHAH ALAM: The Selangor state government plans to develop an integrated application, or ‘super app’, that brings together the services and complaint channels of the state’s 12 local authorities (PBT), State Local Government and Tourism Committee chairman Datuk Ng Suee Lim said.
Selangor state government plans to create a super app that consolidates services and complaint channels of the region's 12 local authorities, according to State Local Government and Tourism Committee chairman Datuk Ng Suee Lim. The objective is to expedite and streamline public dealings by offering access to various services through a unified platform.
Ng acknowledges feedback on the existing multiple applications that often confuse users about which one to use. He expresses confidence that the proposed approach can be continually enhanced. Ng also confirms that data security and confidentiality will be paramount, with regular monitoring to prevent unauthorized disclosure or misuse of users' information.
The vendors responsible for developing and operating the app will undergo vetting to ensure they are reputable and have a proven track record. Ng assures that counter services offered by local authorities will continue to be available for those who are less digitally literate, particularly senior citizens and rural residents.
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