Migrant workers fill restaurant gap

The ongoing online debate in Thailand regarding restaurants accepting orders only in Thai has brought attention to a prevalent labor shortage within the industry. Many Thais are reluctant to pursue employment in this sector. Tech entrepreneur Pongsuk Hiranprueck, during a Facebook post, recounted his experience at a Bangkok restaurant where he was served by a foreign waitress who could speak Thai, while most other staff members could not.

This concern is not new, as users on the X platform have also expressed similar sentiments. They often order in Thai, and if a server does not understand them, they switch to one who does, emphasizing their preference for Thai language service.

The Restaurant Association's president, Chanon Koetcharoen, highlighted that the industry is grappling with a significant labor shortage, as Thai nationals generally show little interest in these types of jobs. To address this issue, he suggested raising the daily minimum wage to encourage Thai workers to return to restaurant work.

However, he warned that this could result in higher operational costs and consequently, higher menu prices. He noted that Thais typically manage operations while foreign workers are more likely to fill lower-level positions. Most migrant workers in the sector come from Myanmar, with many being able to communicate in Thai, followed by Lao workers whose language is similar.

Regarding the online discussion, Chanon believes that restaurants should have at least some Thai-speaking staff, but it's not necessary for every employee to speak Thai. He also pointed out that restaurants in tourist areas, frequented by diverse guests, might benefit from hiring staff proficient in multiple languages. Thaniwan Kulmongkol, president of the Thai Restaurant Association, echoed the view that many Thais perceive the industry as labor-intensive and are generally unwilling to work in it.

She advised operators employing Thai or migrant workers to adhere to regulations, such as obtaining a Food Handler Certificate, to ensure food safety for consumers.