KSRTC’s AI-based WhatsApp ticketing system launched

The Kerala State Road Transportation Corporation (KSRTC) has introduced an AI-powered WhatsApp ticketing system, along with a 24-hour toll-free customer care line and an upgraded courier service, in Thiruvananthapuram on Thursday, according to Transport Minister C.P. John. The minister inaugurated these new services, which aim to enhance passenger experience and streamline operations.

The Priyadarshini free-ride scheme for women has gained popularity, and passengers can now easily book tickets via the new WhatsApp-based system. KSRTC also announced a monthly award to recognize the best-performing drivers and conductors at depots, as part of efforts to encourage employees. Transport Development Committees, led by MLAs, have been established to promote KSRTC development and increased public involvement.

The State-level awards for outstanding employee and unit performance were also presented during the inauguration. KSRTC's 24-hour toll-free customer care service (149) and the upgraded courier system were also unveiled. The minister, along with KSRTC CMD Pramoj Shankar, presided over the event, with KSRTC CMD Pramoj Shankar welcoming attendees.