Telangana rolls out AI-powered emergency number 112, slashes response time
The integrated platform brings together Police, Fire Services, Ambulance, Women Safety, Child Protection and Disaster Response under a single national emergency number 112. This also marks the migration of Dial-100 from GVK EMRI located at Kompally.
Telangana has launched an AI-powered emergency response system, with the aim of making assistance faster and more coordinated for citizens dialing the 112 number. The Next-Generation Dial 112 platform, inaugurated by the Director-General of Police, integrates police, fire services, ambulances, women safety, child protection, and disaster response under a single national emergency number.
By utilizing AI, location-based services, and Google Maps, the system accurately identifies the caller's location and prioritizes genuine emergencies, dispatching the nearest patrol vehicle from a fleet of 1,860 digitally integrated vehicles across all 31 police units. The backend has been updated to modern SIP-based infrastructure, supporting 900 communication channels and real-time dashboards for performance tracking.
The new system has significantly reduced processing times, cutting the total call-centre processing time by nearly 30 percent, from 190 to 133 seconds.
Brief written by urgent.news from The Hindu's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
