Delhi CM cancels licence of Dwarka store after patients denied medicines: ‘Public service is non-negotiable’
In a video posted by Delhi CM Rekha Gupta, a man is seen alleging that staff at the Jan Aushadhi Kendra were refusing to issue medicines to patients.
Delhi Chief Minister Rekha Gupta announced on Tuesday that the licence of a Jan Aushadhi Kendra vendor at a government hospital in Dwarka has been cancelled. This decision came after the vendor refused to provide medicines to patients, sparking an argument and subsequent video footage showing staff denying medicines to patients and their attendants.
Gupta vowed strict action following the viral video on Instagram, emphasizing that public service is non-negotiable and that negligence, indifference, or abuse of authority will not be tolerated. The public-facing institution is required to serve the people, not inconvenience them. The Delhi (Right of Citizen to Time Bound and Ease of Delivery of Service) Bill, 2026, recently cleared by the Delhi cabinet, aims to make timely delivery of government services a legal right and introduces penalties for officials responsible for unjustified delays.
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