'Every small business will eventually have a digital workforce of AI agents': Bluehost CEO on how AI agents are reshaping business
Bluehost CEO Sachin Puri breaks down what AI agents mean for small businesses
AI agents are transforming the way small businesses operate, according to Sachin Puri, CEO of Bluehost. Unlike traditional AI that operates in isolation, AI agents can make decisions and take multi-step actions to achieve a goal. Bluehost has embraced this technology, recognizing that while 16% of small businesses currently use AI agents, this number is expected to grow as the technology matures and becomes more accessible.
The internet is evolving toward an Agentic Web, where AI agents will increasingly discover businesses, evaluate products, complete transactions, and interact with other agents. Bluehost aims to make this transition simple for small businesses by offering purpose-built AI agents designed specifically for entrepreneurs. These agents differ from generative AI tools in website builders, which create individual assets but require the owner to connect the dots.
AI agents work toward business outcomes, understand context, orchestrate workflows, interact with data, and complete tasks on behalf of the owner. Bluehost's GatorClaw AI agent builder enables small businesses to create AI-powered workflows tailored to their unique processes, without requiring technical expertise. Starting with one repetitive process and measuring outcomes will help businesses expand their use of AI agents over time.
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