Legco-executive dialogue must deliver more than novelty for Hong Kong
Exploring new channels for connection is important for enhancing communication. That seems to be one of the major themes of the first “new style Legco dialogue” with Hong Kong Chief Executive John Lee Ka-chiu, held last week after lawmakers returned from their study trip to Beijing. Legislative Council members were clearly eager to share ideas with Lee, beginning with suggesting that the city’s…
The recent "new style Legco dialogue" with Hong Kong Chief Executive John Lee Ka-chiu highlighted the importance of exploring new channels for communication. Lawmakers, eager to share their ideas, suggested revamping the 1823 public inquiry and complaint hotline based on Beijing's 12345 complaints hotline. They believed an AI-assisted hotline could better serve residents and enhance accountability.
The Beijing model uses big data and AI to route responses, while Hong Kong's current hotline refers complaints to relevant departments for follow-up. The dialogue also underscored the need for lawmakers to actively engage in enhancing government capabilities and improving public consultation exercises. While the meeting was a first of its kind, ensuring sustained commitment to new initiatives and converting them into concrete improvements for residents is crucial.
Written by urgent.news from South China Morning Post's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
