Fahmi wants stronger WhatsApp verification after scammers impersonate MCMC officers

Communications Minister Fahmi Fadzil has called for enhanced verification measures on WhatsApp to combat scammers impersonating Malaysian Communications and Multimedia Commission (MCMC) officials. The issue has come to light following an increase in fraudulent activities using the messaging platform. During a recent discussion at the International Telecommunication Union (ITU), Fahmi learned that several countries are considering implementing stricter verification processes for phone numbers linked to WhatsApp accounts.

Currently, WhatsApp does not require any verification, making it easier for scammers to exploit the service. Following the arrest of 61 individuals involved in various scam syndicates, including one believed to have impersonated MCMC officers, Fahmi emphasized the need for additional security measures beyond existing technical solutions.

He warned the public against individuals claiming to represent MCMC or the Communications Ministry and threatening to shut down their telephone services, noting that such actions are beyond the scope of either the ministry or MCMC. Fahmi recommended that anyone receiving suspicious calls hang up and report the incident to the police, MCMC, or the National Scam Response Centre (NSRC) immediately.