Woman loses Rs 5.44 lakh after ‘sharing’ mobile screen with fraudsters, bank to refund
A Delhi District Consumer Commission has ruled that a woman should be compensated after losing Rs 5.44 lakh due to fraudsters who gained access to her mobile screen. The commission emphasized that simply sharing credentials, such as a one-time password (OTP), does not automatically prove that the customer authorized the transaction.
The bank was asked to refund the unrecovered Rs 4.14 lakh, along with Rs 1 lakh compensation for mental anguish and inconvenience. The woman reported the unauthorized transactions to the cybercrime helpline and the nearest bank branch, but her requests for account blocking were reportedly ignored. The bank failed to provide sufficient evidence demonstrating the security measures in place, and the court ruled that the bank's liability for losses occurs only until the unauthorised 14th transaction is reported.
Written by urgent.news from The Indian Express's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
