Safaricom takes action after customer is conned while buying Bundles Mwitu
Safaricom has responded to a customer who claimed to have lost money while attempting to purchase internet bundles through the Bundles Mwitu programme. The customer, identified as Boychild 001 on X, raised the complaint in a post directed at Safaricom Care, asking the telecommunications company to intervene over an M-PESA till number he alleged was […]
Safaricom, the leading telecommunications company in Kenya, has taken action following a complaint from a customer who alleged fraud while attempting to purchase internet bundles through the Bundles Mwitu programme. The aggrieved individual, known as Boychild 001 on social media platform X, expressed his concerns in a tweet directed towards Safaricom Care. He claimed that an M-PESA till number was being used to defraud customers, as it received payments without delivering the promised data bundles.
In response to this complaint, Safaricom issued an apology and requested the customer to provide their phone number, registered name, and the specific M-PESA transaction details via direct messages. The company assured the customer that its team would investigate the matter and provide feedback within seven days.
Safaricom's response indicates that the complaint has been forwarded for investigation, although the company has not publicly confirmed the occurrence of any fraudulent activity. This incident underscores the importance of verifying payment details prior to purchasing internet bundles through third-party platforms.
Customers who encounter what they believe to be fraudulent transactions are advised to contact Safaricom through its official customer care channels and submit the relevant M-PESA transaction details for investigation. This situation unfolds just days after Safaricom issued a warning to Kenyans on October 31, 2026, advising against purchasing unauthorized internet packages, also known as 'Bundles Mwitu'.
Reports have indicated that some subscribers are utilizing these offers to access mobile data without first settling their outstanding Okoa Jahazi debts. Under Safaricom's standard data purchase system, customers with outstanding Okoa Jahazi advances may be required to clear their debts before purchasing regular data bundles. However, some subscribers circumvent this requirement by opting for Bundles Mwitu, allowing them to buy internet packages while leaving their Okoa Jahazi balances unpaid.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
