Safaricom explains requirements for changing M-Pesa till names

Safaricom, the Kenyan telecommunications and financial services company, has provided guidance on the process for altering the names displayed on M-Pesa tills. According to the company, customers seeking to change the name associated with their Till must submit supporting business registration documents. This requirement emerged after a customer named Ronnie Alexis expressed frustration on Safaricom's social media platform regarding his inability to change the name on his Till.

Alexis stated that his Till was registered under his personal name, not the name of his business, and questioned the necessity of providing a Business Registration Certificate. Upon receiving the complaint, Safaricom confirmed that name changes are only possible after the submission of the necessary documentation. The telecommunications company acknowledged Alexis' concern but emphasized the need for the Business Registration Certificate and other supporting documents to process the request.

In response, Safaricom apologized for the inconvenience and advised Alexis to visit any Safaricom Shop with his identification document for further assistance. The company also clarified the distinction between an M-Pesa Business Till and a personal account, explaining that a notification number is linked to payment alerts while a nominated number is used for withdrawing funds. This clarification adds context to the process of managing an M-Pesa Business Till.