Safaricom explains how M-Pesa users can avoid 45-day delays when seeking refunds
Safaricom has advised customers seeking refunds for disputed M-Pesa transactions to contact merchants directly before escalating complaints to the telecommunications company, outlining a procedure that could help them avoid lengthy dispute resolution periods. In a customer advisory on Saturday, November 14, 2026, the company explained that refund requests involving merchants should initially be…
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- Safaricom reveals cheaper ways for diaspora customers to use M-PESA services peopledaily.digital
