Microsoft Outage LIVE: Microsoft apologises as global service outage eases

Microsoft disclosed that a widespread service outage affecting Outlook, Teams, and other Microsoft 365 services had concluded, with the disruption resolved following an earlier network capacity upgrade issue that emerged post a recent network modification. The company expressed regret for the inconvenience caused to customers and partners, clarifying that a cyberattack was not the cause of the incident.

Microsoft's Executive Vice President for Copilot, Agent and Platform, Charles Lamanna, announced ongoing reviews and efforts to prevent similar disruptions in the future. On Friday, Microsoft reported progress in resolving the outage, noting that email delivery performance and service availability were improving across the impacted infrastructure.

The disruption, which began on Thursday, November 12, 2026, impacted email access, calendar services, and workplace communication across numerous businesses and government agencies, leading to operational challenges. Efforts to stabilize systems and restore normal services included testing fixes, rerouting network traffic, and augmenting server capacity.

Reports from the U.S. indicated a gradual recovery, particularly in cities like Jacksonville, Austin, and Dallas, where government services were starting to return to normal. The Arapahoe County Sheriff’s Office confirmed that an issue with its online bond payment system had been addressed. Microsoft emphasized that the underlying cause had been rectified and that recovery operations were ongoing.

Some Japanese companies and government offices resorted to traditional methods like fax machines and telephone lines for document transactions and verification following the Microsoft 365 outage. Microsoft also confirmed that there was no indication of a connection between the nationwide ground stop by the FAA and their services.