"Deeply Sorry For Disruption": Microsoft Apologises After Global Outage
In a statement posted on X, Microsoft said the disruption was caused by a technical issue linked to an earlier network capacity upgrade, which surfaced following a recent network change.
A global outage of Microsoft Outlook and Teams disrupted online communications for nearly 24 hours, affecting hundreds of millions of users worldwide. The issue, stemming from server problems, also impacted Microsoft Copilot AI and caused delays for organizations relying on the platform for essential functions like email, calendar management, and virtual meetings.
Government agencies from Australia to the US, trading firms, airlines, and financial institutions such as Taiwanese securities firms, life insurers, and investment trusts experienced disruptions, forcing some to revert to fax and cancel bond repurchases. Microsoft stated it was not aware of any malicious activity and ruled out AI as the cause, attributing the incident to software issues.
The outage, which peaked at nearly 20,000 reports per minute on Downdetector, highlighted the global dependence on a few major tech companies for both essential software and cloud infrastructure. While Microsoft shares rose slightly in afternoon trading, analysts warn that recurring reliability problems may lead companies to reconsider their reliance on a single provider.
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