Safaricom advises customers on alternatives as users report USSD service disruptions
Safaricom has advised customers to use its digital platforms to access services after several users reported difficulties accessing USSD services. The telecommunications company acknowledged complaints from customers experiencing challenges with USSD codes, saying it was investigating the reported issues. In responses shared on X, Safaricom Care apologised for the inconvenience and urged affected…
Safaricom, the leading telecommunications company in Kenya, has advised its customers to use digital platforms to access services after several users reported difficulties accessing USSD services. The company acknowledged the complaints, expressing apologies for the inconvenience and urging affected customers to use alternative digital channels such as the My One App for Android and iOS users.
In addition, Safaricom directed customers to the My Safaricom World portal to access services and make requests. The guidance follows the reported issues, with customers experiencing challenges in carrying out transactions. The company has encouraged customers to exercise patience as it works to resolve the reported challenges.
Brief written by urgent.news from People Daily Kenya's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
