Mumbai Consumer Commission Orders New India Assurance To Pay ₹5.60 Lakh For Wrongly Rejecting Generator Damage Claim
Mumbai, November 13, 2026: The South Mumbai District Consumer Disputes Redressal Commission (DCDRC) has directed New India Assurance Company Ltd to pay ₹5.60 lakh to a cold-chain logistics company after the insurer wrongly repudiated its claim, amounting to deficiency in service. The insurance firm had rejected the company's claim for damage to a diesel generator set (DG set). The commission…
The South Mumbai District Consumer Disputes Redressal Commission has ordered New India Assurance Company Ltd to pay ₹5.60 lakh to a cold-chain logistics company, Blue Ocean Line Pvt Ltd, for wrongly rejecting a claim for generator damage. The insurer had rejected the claim, stating that the damage was not due to an insured peril, but the commission found this reasoning lacking.
The commission also awarded ₹25,000 for mental and physical distress, and ₹30,000 for litigation costs. The dispute arose after a power disruption on June 2, 2018, caused damage to the company's diesel generator set at a cold storage facility. The insurer appointed surveyors to assess the damage, but the commission noted that the surveyor's report lacked sufficient evidence to support the insurer's decision to reject the claim.
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