Microsoft’s Outlook Outage Drags On: Indian Enterprises Are Feeling The Heat
For Kriti, a Gurugram-based marketing professional, Thursday’s workday came to an abrupt halt even before it began, as Microsoft services…
Microsoft's Outlook outage continues to impact Indian enterprises on Thursday, November 14. With the service down globally, Kriti, a marketing professional from Gurugram, reported that her company's approval pipeline was stalled due to the inability to use Outlook for official sign-offs. This forced employees to rely on alternative communication channels and resulted in delayed urgent approvals and project rollouts.
The outage is widespread, affecting companies like Infosys, Wipro, Lupin, CitiusTech, CSS Corp, Indigo, and banks such as State Bank of India and Equitas Small Finance Bank. Microsoft attributed the issue to an infrastructure failure that caused servers to fail automated health checks, leading to a cascade of failures across Outlook, Teams, SharePoint, Copilot, and other Microsoft 365 services in 74 countries, including India.
By November 13, Microsoft had not provided a confirmed timeline for full recovery. The disruption has forced businesses to seek alternative communication methods, such as Slack, WhatsApp, and phone calls. It highlights the concentration of enterprise software stack in Microsoft 365, making it a single point of failure. Analysts suggest that enterprises should adopt multi-vendor redundancy to mitigate such risks, by identifying minimum viable business capabilities that can degrade gracefully if the primary email client fails.
Written by urgent.news from Inc42's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
