Microsoft works to restore Outlook and Teams after global outage
A Microsoft outage disrupted Outlook and Teams worldwide, with reports from scores of countries and territories. Problems from 74 countries and territories within about an hour.
Microsoft announced on Thursday that it was working to resolve a global outage impacting its Microsoft 365 apps, including Outlook and Teams. The issue, which prevented users from accessing their email and other services, was reported by Downdetector in 74 countries within an hour. Users of Microsoft 365 connectors for companies like OpenAI and Anthropic also encountered problems as their tools failed to function as expected.
Downdetector logged nearly 130,000 US reports of Outlook issues shortly after 1 p.m. EST. Some customers faced difficulties sending and receiving emails, while others reported the program to be entirely inaccessible. The Teams workplace messaging app and other Microsoft 365 services, such as the AI assistant Copilot, were also affected.
Microsoft initially reported on X that it was aware of issues accessing Exchange Online mailboxes through multiple connection methods in the Americas, stating that part of its infrastructure was experiencing elevated load likely contributing to connectivity errors. The company was actively pursuing all pathways to reduce the impact.
However, some servers restarted but stopped responding again once traffic returned. In an update at 0254 GMT on Friday, Microsoft said its latest changes had not succeeded and that it was exploring alternative methods to restore service.
Written by urgent.news from DW News's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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