Microsoft Outage: Air India updates on flight ops

Air India reported that its flight operations were proceeding as usual on Friday, unaffected by the ongoing Microsoft outage impacting several of its communication channels. The airline reassured passengers that all customer support services, such as voice, AI, social media, and notifications, were functioning correctly. Air India pledged to monitor the situation closely and assist passengers as needed.

IndiGo, however, faced challenges as its email support services were impacted by the global Microsoft disruption. The airline indicated that it might not receive emails from customers during this period. Instead, it advised passengers requiring urgent assistance to contact its AI assistant, 6E Skai, via its website or mobile app.

Akasa Air also experienced delays in its email support services due to the Microsoft outage. The airline requested passengers needing immediate help to contact its 24-hour Akasa Care Centre or use its social media channels. All three airlines acknowledged the inconvenience caused to passengers and continued to monitor the situation, expressing apologies for the disruption.

Microsoft, grappling with a widespread outage affecting Teams, Outlook, OneDrive, and its Copilot artificial intelligence tool, is observing partial recovery in certain regions but has not yet achieved a sustained restoration. The company is exploring alternative methods to boost infrastructure capacity amid persistent traffic management imbalances.

No malicious activity is suspected, according to Microsoft's executive vice-president, Charles Lamanna. The timeline for the full recovery of all services remains undetermined.