Microsoft apologizes for global outage: We regret the impact, can rule out cyberattack
Microsoft issued a formal apology about the global Microsoft 365 outage that started Nov. 13 and extended into the next day.
On Friday, Microsoft issued a public apology for a global outage affecting its Outlook and Microsoft 365 services. In a statement on its X account, the company expressed deep regret for the disruption caused to customers and partners, emphasizing the importance it places on the trust placed in its services. The company also ruled out a cyberattack or issues related to AI agents, stating that the incident was caused by a technical problem during a network capacity upgrade that was discovered following a recent network change.
Microsoft has taken steps to address the underlying issue and is gradually restoring services while validating stability at each stage, acknowledging that this approach, while taking longer, helped ensure a more stable restoration. The company assured customers that a full post-incident report would be provided once the review is complete.
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