Indian airlines face disruption amid global Microsoft Outlook outage; UAE flights operating on time
Dubai: Indian airlines are facing customer communication disruptions amid a global Microsoft service outage, with IndiGo and Akasa Air reporting problems with their email support services. Sign up for our daily business newsletter, Cheques & Balances The disruption comes as airlines deal with passenger queries across multiple channels, although Air India has said its flight operations and…
Indian airlines are facing disruptions to customer communication service due to a global Microsoft Outlook outage, with IndiGo and Akasa Air reporting issues with their email support systems. However, Air India has stated that its flight operations and customer communication systems are unaffected. No flight delays have been reported for UAE travelers at Dubai International Airport (DXB).
IndiGo issued a service advisory, warning that its email support services were impacted and advising passengers to contact its AI-powered support assistant, 6E Skai, for urgent assistance. Air India and Akasa Air also informed passengers that their email support services were experiencing delays, but passengers requiring immediate assistance were advised to contact their respective customer care centers.
All flights operated by Air India and Air India Express from DXB were listed as departing on time on the airport's website.
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