FNB customers raise alarm over ‘missing money’ and account discrepancies

First National Bank (FNB) customers have expressed alarm over sudden deductions and account discrepancies, with thousands of rands seemingly disappearing from their balances. This has sparked questions about the bank's safety measures and its capacity to resolve technical issues. A long-term FNB customer reported losing between R4 000 and R5 000 from his account, only to receive no explanation from the bank.

The bank’s customer support representative attributed the problem to a technical issue, stating that the bank’s technical team was investigating, but many customers remain unsure when or if their money will be restored.

FNB has acknowledged an incident involving duplicate virtual card transactions that impacted certain customers. The bank explained that the issue stemmed from a settlement error with a third-party acquiring bank, though they did not disclose the identity of this institution. According to FNB, the bank successfully processed the reversed charges, assuring customers that the financial losses were mitigated and that credit records would not be adversely affected. The bank apologized to those affected by the incident.

However, despite the bank’s claims that the reversals were processed, several customers continue to report unresolved concerns over their account balances. The extent of the affected customers and the total value of the transactions remain unclear.