Anambra unveils AI assistant to ease access to government services

The Anambra State government has introduced an AI-powered digital assistant known as NORA, accompanied by a comprehensive digital handbook, with the aim of enhancing citizens’ interaction and access to government services. The tools, announced by the Anambra State Information and Communication Technology Agency, under the theme ‘Anambra, Unlocked’, serve as a centralized hub connecting residents, businesses, and other stakeholders to live digital platforms, ministry and agency websites, and key service areas across the state.

Chukwuemeka Agbata, Managing Director and Chief Executive Officer of the Anambra ICT Agency, revealed during a recent event in Awka that the creation of NORA stemmed from a year-long effort to develop an AI system capable of understanding Anambra’s government, people, institutions, and unique context. Agbata emphasized that the initiative intends to make government services more accessible, convenient, and efficient by providing a single digital reference point for navigating public institutions and obtaining essential services without encountering bureaucratic hurdles.

He further explained that the digital platforms enhance transparency and accountability, accelerating the state’s shift towards technologically-driven governance. NORA, an AI-powered assistant designed for e-governance support, can provide verified government information, guide residents through available digital services, and assist users in locating schools, health facilities, accessing government programs, and understanding tax-related matters.

The tool is available 24/7 and can communicate in English, Igbo, and Pidgin, widening its reach. The handbook and NORA are now available, marking a step towards a more transparent and citizen-centric governance system.