Singapore Airlines to review feedback on new cabin products, business class colour scheme: CEO
Mr Goh Choon Phong on Thursday (Nov 12) said that the airline will also be exploring "further refinements" to enhance customers’ travel experience.
Singapore Airlines (SIA) CEO Goh Choon Phong announced on November 12 that the airline will review feedback on its new cabin products, including the color schemes of business class seats, following criticism from customers and media. At a briefing for the company's first-half results, Goh expressed appreciation for customer feedback and mentioned the airline's intent to explore further refinements to improve the customer experience.
Regarding the color scheme, Goh stated that the airline chose the most appropriate agency for the specific business class needs, and the design choices were made to enhance comfort, privacy, and functionality. The new business class seats feature higher-than-average partitions for increased privacy, greater space and comfort, and convenient features such as charging points and storage compartments.
Despite criticism over the color scheme, some customers praised the seats for their comfort and spaciousness. Overall, SIA reported a 16.8% increase in half-year revenue to S$11.3 billion, but a 43.9% drop in net profit to S$134 million, largely due to lower operating profits.
Written by urgent.news from CNA - Singapore's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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