Safaricom explains how to fix ‘invalid choice’ error when buying promotional offers

Safaricom, the Kenyan telecommunications company, has addressed customer concerns over an 'invalid choice' error occurring during the purchase of promotional offers. The issue arose after a customer reported successfully buying the first offer but receiving an error message when attempting subsequent options. This prompted Safaricom to respond on social media platform X, apologizing for the inconvenience and advising users to restart their mobile phones before attempting to purchase the offers again.

The company's response is intended as a troubleshooting step to tackle possible temporary device or network-related issues that could hinder the processing of service requests. However, Safaricom has not disclosed the specific technical cause of the error or whether it originated from the customer's handset, the network, or the promotional offer platform.

The incident underscores the significance of seamless access to promotional services, especially for those reliant on budget-friendly data, voice, and SMS bundles to maintain connectivity.

Customers experiencing difficulties with promotional offer purchases are advised to restart their phones and retry the process. This guidance is provided by Safaricom as a means to help resolve any temporary glitches affecting the services. The company continues to utilize its social media presence to interact with customers, address service-related complaints, and provide troubleshooting advice to ensure a smooth experience with its telecommunications offerings.