Nebuly raises $21M Series A to turn AI investments into measurable results

Nebuly, a platform assisting enterprises in quantifying the business value of their AI agents, has secured $21 million in Series A funding, led by Planven. The financing round also saw involvement from Exor Ventures, Tenacity Capital, TGVG Capital, Fastweb+Vodafone (via Founders Factory), CDP Venture Capital SGR, and other angel investors.

The surge in AI investments has brought forth the challenge of measuring AI's impact on productivity, operational efficiency, and revenue. While AI agents are employed to aid employees, manage customer inquiries, and automate tasks, many organizations grapple with determining the returns on these investments. Nebuly addresses this issue by analyzing AI agent usage across an organization, consolidating data from employee-facing tools and customer-facing assistants to gauge the platform's business impact.

For internal AI applications, the platform assesses efficiency gains, such as time saved and increased capacity, as well as new tasks employees can accomplish with AI support. It also identifies which teams utilize AI and whether it targets high-value activities or requires additional training. For customer-facing AI assistants, Nebuly evaluates AI-influenced revenue, potential customer churn risks, and upselling opportunities.

The platform empowers leadership and finance teams to review and adjust the assumptions underpinning its calculations. As companies confront the crucial question of AI's worth to their organization, Nebuly aims to provide the answers. Traditionally, businesses have measured AI by tracking users, prompts, and responses, a practice that has contributed to the rise of 'tokenmaxxing,' where usage itself becomes the primary objective.

However, this method fails to reveal whether an employee gains an hour of work or a customer receives the answers they need. With the recent influx of capital, Nebuly intends to expand its sales team in the United States and Europe while enhancing its platform to assist enterprises in measuring the business value of AI.