Microsoft outage: Microsoft 365, Teams, Outlook, Copilot all impacted

On Thursday afternoon, Microsoft customers experienced widespread disruptions to their access to various software products and services offered by the tech giant. Downdetector reports a significant surge in complaints regarding the following affected services: Microsoft Teams, Microsoft Outlook, Microsoft Copilot AI, Microsoft 365, Microsoft Azure, and Microsoft Store.

The company acknowledged the outage through its Microsoft 365 Status account on social media platform X, though the initial update page was inaccessible. Later, the company confirmed that the issue may affect Microsoft 365 service connectivity for users regardless of their geographical location. Further updates revealed that the problem was impacting services in all regions, and more information was to be provided within the Microsoft 365 admin center, under identifier EX1550543.

Microsoft stated that they had started redistributing connection traffic across their global infrastructure to alleviate the load. However, the severity of the issue was such that some customers might not be able to access the Microsoft 365 admin center. According to the company's social media post, users were advised to refer to the Microsoft service status webpage for updates. However, this webpage was also unavailable for Mashable reporters at the time of reporting.

The situation was ongoing and developing as of the reporting date. Mashable sought clarification from Microsoft regarding the outage, and the outlet would update the story once a response was received.