Kenya Power breaks silence on viral billing disputes in Naivasha and Roysambu
Kenya Power has broken its silence following viral videos and reports of billing disputes that disrupted operations at its Naivasha and Roysambu offices, offering explanations for the two incidents while promising to engage the affected customers. In a statement issued on Thursday, November 12, 2026, the electricity distributor said the Naivasha incident involved a customer […]
Kenya Power has addressed viral billing disputes at its Naivasha and Roysambu offices, providing explanations for the incidents while inviting affected customers to engage in resolution. The Naivasha incident, discovered in January 2026, involved a customer whose premises were found drawing electricity through a punctured cable, leading to unmetered consumption.
After disconnecting the supply, Kenya Power offered a flexible payment arrangement, but it was not honored, according to the company. For the Roysambu office, a disagreement over an accumulated electricity bill temporarily disrupted operations on November 11, 2026. An inspection revealed a meter anomaly, which was rectified by installing a replacement meter.
The customer's consumption was then assessed using the average monthly consumption recorded by the new meter, as required by law. Kenya Power urged customers with billing concerns to contact the company for assistance through various channels, including customer service, USSD code *977#, and the MyPower App. The latest incidents highlight growing public scrutiny over electricity billing practices, particularly concerning unusually high bills and meter-related issues.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
