Global outage hits Microsoft's Outlook, 365 services
Tens of thousands of users are struggling to access email worldwide, with Teams and Copilot among other services impacted.
A global Microsoft outage has affected users of Outlook, Teams, Word, Excel, PowerPoint, SharePoint, OneDrive, and the AI assistant Copilot. The company announced it was "aggressively pursuing all pathways to reduce impact" and explained that servers experienced "elevated load" which was likely contributing to the connectivity errors.
Microsoft said it determined "a number of servers were unexpectedly unavailable" due to a problem causing them to fail during automated checks. The outage began around 3pm UTC on Thursday and as of 9pm UTC, Microsoft had validated an alternative health check method on a subset of servers, allowing them to return to service. The company was also preparing an automated process to detect and restart unresponsive servers.
Microsoft paused all deployments and configuration changes while they reviewed recent changes for any correlation to the event.
Written by urgent.news from The Guardian Australia's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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