Our Suppliers Acknowledged Our Purchase Orders Within a Minute and Many of Them Had Never Seen Them
Every purchase order we raise is emailed to the supplier with a link marked Acknowledge. When somebody at the supplier clicks it, the order in our system changes to acknowledged and our buyers stop chasing it. We built it four years ago to replace hundreds of phone calls a week. Ninety one percent of orders were acknowledged, most of them within two minutes of being sent. Two minutes should have…
The article highlights an issue where suppliers' email filters were automatically acknowledging purchase orders sent by a company as soon as they were opened, even though no human had interacted with the order. This led to situations where suppliers had never seen or processed the orders, causing significant disruptions in the supply chain.
The company addressed the problem by modifying its email system to require a person to confirm the acknowledgement, ensuring that only actual human interaction would count as an acknowledged order.
Brief written by urgent.news from Dev.to's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
