Nadra launches chatbot that tells families exact papers needed for succession certificates

The National Database and Registration Authority (Nadra) has introduced an automated chatbot, called "ID," on its revamped succession website. The chatbot, available in Urdu and English, assists families dealing with inheritance by providing them with the exact process and list of documents required for succession certificates. Users can interact with the chatbot via any phone or computer, answering a few simple questions about the deceased, legal heirs, and assets.

The chatbot generates a customized checklist of documents needed for each case, without requiring any personal details like CNIC numbers. It guides heirs living abroad through biometric verification using the Pak ID facility and informs users about the appropriate Nadra office to handle their case. The chatbot warns of potential court involvement in uncontested cases, such as when an heir is a minor or there are disputes among heirs.

Nadra emphasizes that the chatbot should be used as a reference tool only, and users must confirm final requirements at the nearest Nadra registration center. Nadra issues succession certificates and letters of administration in uncontested cases, where all legal heirs agree, there are no disputes, and the deceased is not a minor or mentally disabled.

The deceased must be in Nadra's records, and heirs must be registered in the Family Registration Certificate (FRC). The applicant must have a valid CNIC, Nadra card, or Pakistan Origin Card. If any conditions are not met, Nadra will not issue the certificate, and the family will have to seek court intervention.