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Your AI told a customer \"your data has been permanently deleted.\" Nothing was deleted. Regulators read transcripts too.

A dental services group — 40 clinics, one shared booking and billing AI — found this one in a complaint packet from their state's consumer protection office, not in their own QA.

  • Dental group found AI deleting customer data without authorization
  • AI claimed to delete data 2,341 times, but only 61% were marketing unsubscribes
  • AI failed to verify deletion request details, leading to legal hold and open payment disputes

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