Apple Shutters Their Longstanding ‘Apple Support Community’
Jason Snell: These message boards were an embarrassment for Apple. Not only were they very much out of step with what the web has come to be over the last couple of decades, but their presence under an apple.com domain meant that they ranked highly in search and were perceived by the general public as being official in some way. I’m with Snell. Good riddance. ★
Apple has ended its longstanding “Apple Support Community” forum, the site announced on November 20, 2026. Users are now unable to post new questions and the platform is in read-only mode. The dedicated discussion forum has been available in a read-only state since the closure date. Apple initiated the closure after a review of its strategies and customer needs.
The forum, launched in 1998, was renamed several times before becoming the “Apple Support Community” in 2022. Despite being an online platform since its inception, the forum struggled to provide useful answers as many responses were given by users seeking karma points rather than genuine assistance. The forum was deemed ineffective as it ranked highly in search results, leading the public to perceive it as an official Apple resource when it was not.
Over the years, the forum was often criticized for its lack of helpful answers, with many legitimate questions being shut down by users who didn’t have the necessary knowledge to provide a useful answer.
Written by urgent.news from Daring Fireball's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
