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The £40 cashmere jumpers my mum bought online are polyester - and the seller won't give a refund: Consumer lawyer DEAN DUNHAM replies

The retailer won't give her a returns address and keeps offering her an exchange or partial refund to keep the jumpers. What would you suggest?

The £40 cashmere jumpers my mum bought online are polyester - and the seller won't give a refund: Consumer lawyer DEAN DUNHAM replies

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