Safaricom outline simple steps on how customers can track data usage
Safaricom has urged customers to monitor their internet data consumption, explaining how subscribers can track bundle usage and avoid unexpected depletion. The telecommunications company encouraged customers to use its digital platforms to understand how much data they consume while browsing, streaming videos and accessing online services. In a response to a customer inquiry shared on […]
Safaricom has advised customers to keep track of their internet data usage to prevent unexpected depletion. The company encouraged subscribers to utilize its digital platforms, such as the data usage portal (https://saf.cx/3tQkO) and MySafaricom platform, to monitor data consumption. Safaricom clarified that data charges are calculated based on the volume of data consumed rather than the duration spent online.
The telecommunications firm shared additional resources, including data usage tips and instructional videos, to assist customers in understanding how their devices consume internet bundles. The company also noted that Kenyan customers are consuming more mobile internet, with average data usage per subscriber increasing by 9.4% and the average rate per megabyte declining by 10.8%.
The half-year financial results for the six months ended September 30, 2026, revealed that average data consumption per chargeable subscriber rose to 5.31 GB, while the average rate per megabyte decreased to 5.03 cents. These figures indicate a shift in internet consumption patterns as more customers engage in activities such as video streaming, gaming, and sports content.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
