People and partnerships power Hang Seng’s fintech innovation
[The content of this article has been produced by our advertising partner.] From AI-powered investment tools to a table tennis challenge against a robot, Hang Seng Bank brought technology to life at Hong Kong FinTech Week 2026. The bank marked its debut at the annual gathering of financial and technology leaders with a dedicated exhibition booth. Held at the Hong Kong Convention and Exhibition…
At Hong Kong FinTech Week 2026, Hang Seng Bank showcased its commitment to technology and innovation with a dedicated exhibition booth. The bank's presence at the event, held on 2-3 November at the Hong Kong Convention and Exhibition Centre, aimed to engage customers, industry partners, and other stakeholders while highlighting its innovation in wealth management, commercial banking, digital assets, and investment.
Under the theme "Shape the Future of Banking," Hang Seng emphasized its 90 years of experience in Hong Kong and its ability to connect technology companies, academic institutions, and regulators to create practical innovation. The bank's executives participated in discussions on AI, data, digital assets, and other forces reshaping financial services.
Hang Seng's focus on AI as a strategic imperative was evident, with Chief Information Officer Forrest Chai noting the bank's efforts to scale these technologies for tangible value creation. Personalization was a key benefit for customers, with data and AI enabling hyper-personalized experiences from the outset. These advancements could translate into services tailored to individual needs, financial circumstances, preferences, and digital confidence levels.
Building Hong Kong's innovation ecosystem was a central aspect of Hang Seng's participation. The bank collaborates with HKSTP, Cyberport, universities, regulators, and technology companies to advance research, support fintech development, and contribute to Hong Kong's growth as an international innovation and technology hub. This collaboration extends beyond FinTech Week, with Hang Seng and HKSTP launching the second cohort of their Living Lab program in April 2026, focusing on applying AI to real-world retail and commercial banking scenarios.
Interactive exhibits at the Hang Seng booth offered visitors a practical introduction to technologies shaping modern banking. A humanoid table tennis robot connected the bank's support for local sports with AI-powered wealth management experiences, while other exhibits demonstrated digital alternatives to traditional passbook updates and explored bond tokenization. For business customers, the booth featured digital banking solutions supporting companies at various stages of growth.
Hang Seng Indexes introduced ThemeFinder, a GenAI-enabled solution co-developed with Cyberport and a local start-up, designed to transform investment ideas into thematic indexes. Visitors could create simulated personalized indexes and compare their performance against the Hang Seng Technology Composite Index.
Looking ahead, Hang Seng's next phase of banking will rely on technological innovation and collaboration to meet evolving customer needs. Managing Director and Head of Global Payments Solutions Gloria Yung emphasized the convergence of digital and tokenized payments as a transformative force, with Hang Seng acting as a payment ecosystem catalyst rooted in Hong Kong.
The bank will continue connecting people, ideas, and expertise to make financial services more accessible, relevant, and useful to individuals, investors, and businesses.
Written by urgent.news from SCMP Business's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
