Five awards, one purpose: Building an AI-first enterprise

On December 7th, 2026, the PIKOM Digital Excellence Awards 2026 convened Malaysia's top technology leaders at its pinnacle event. Chin Hin Group Berhad emerged as a trailblazer in the nation's enterprise transformation landscape, boasting an impressive five awards across three group entities. The recognitions spanned Enterprise AI, AI-First Architecture, CIO Leadership, Robotic Automation for Signature International, and Digital Sales Enablement for Chin Hin Group Property.

This collective achievement underscores a harmonized ecosystem that operates in unison rather than standalone initiatives. The transition from pilot projects to a foundational operational engine has been instrumental to Chin Hin's strategic blueprint, Tech-to-Win and Tech-to-Enable. These guiding principles ensure that technology, human capital, and project delivery align strategically.

The highly disciplined evaluation process, Tech-to-Win and Tech-to-Enable, assesses each digital initiative based on its capacity to generate a competitive advantage or enhance operational efficiency. This framework has guided Chin Hin's boldness, leading it to pioneer the global deployment of Kingdee's AI operating system, while maintaining prudent discipline in stabilizing its data foundation before implementing AI technologies.

The company's AI-first architecture is anchored by a unified ERP platform, Kingdee's enterprise AI operating system, Lingee. This system spans three layers: embedded agents within the core ERP, task-specific autonomous agents, and multi-agent teams executing complex workflows. AI agents assist human experts, enhancing rather than replacing them.

The business impact of this AI-first approach is evident across Chin Hin's subsidiaries. Signature International, in collaboration with ABB, has operationalized a complete digital thread from CAD designs to machine-ready CAM instructions. This automation has resulted in quadrupled annual production capacity, reduced labour costs per piece, and a 20% increase in conversion rate, a 25% reduction in sales cycle time, and over 40% decrease in manual administrative tasks.

Chin Hin Group Property has transformed real estate transactions through a unified digital sales platform, increasing conversion rates by 20%, cutting the sales cycle by 25%, and elevating processing accuracy above 98%. In addressing Malaysia's talent gap and contributing to the national AI agenda, Chin Hin launched the Chin Hin AI Hackathon, engaging over 150 students from 26 universities.

These students produced six enterprise-ready AI solutions, currently industrialised. Furthermore, the company's workforce development initiatives prioritize cross-generational reskilling, with 70% of trainees being women. As Malaysia advances its national digital agenda, Chin Hin's AI-first accomplishments signal the potential for local enterprises to not merely adopt technology but co-create intelligent, data-driven ecosystems.