DOJ sues Lyft for allegedly denying rides to people with disabilities

The Justice Department has filed a lawsuit against ride-hailing company Lyft, alleging the company is discriminating against passengers with disabilities. According to the federal lawsuit, Lyft is aware of discriminatory practices but fails to prevent and remedy them. The suit claims Lyft denies rides to people with service animals, those using stowable wheelchairs, and passengers with mobility issues sitting in the front seat.

Acting Assistant Attorney General Jesus A. Osete stated, "Individuals with disabilities should be able to rely on rideshare services free of discrimination." Lyft vehemently denies these allegations. The lawsuit is part of an ongoing federal investigation targeting ride-hailing companies for their treatment of riders with disabilities.

Uber filed a similar lawsuit last year, which is ongoing, while Lyft settled a separate suit in 2020. The lawsuit named several examples of people across the country who had their rides refused, leading to delays in medical appointments, cancellation fees, and other issues. Lyft's policies require drivers to accommodate passengers with service animals or mobility devices, with violators facing serious consequences including permanent deactivation.

The DOJ is seeking $53 million in damages for individuals who have been discriminated against and have submitted complaints to Lyft or the department. The lawsuit was filed in the U.S. District Court for the Northern District of California.