Customer support is the gnarliest AI problem
Ryan chats with Ahmad Al-Dahle, CTO at Airbnb, about deploying multi-party AI agents to tackle the uniquely gnarly problem of customer support, how a moving target of rigorous evaluations helps engineers balance latency against accuracy, and the ways in which AI coding tools demand an even higher level of judgment from software engineering teams.
We haven't written up this one. Stack Overflow Blog has the full story — the link below goes straight to it.
