Amazon delivery drivers are getting smart glasses. What they can see might surprise you.
Your next Amazon delivery driver could be sporting a new look. Amazon plans to roll out 5,000 of what it’s calling smart delivery glasses, which were designed in-house, to delivery drivers this year, with a goal of equipping more than 20,000 drivers with these gadgets by the end of next year. The smart glasses are intended to guide drivers through every step of a delivery while freeing up their…
Amazon is set to equip delivery drivers with smart glasses, beginning this year, aiming to distribute more than 20,000 units by year-end. The in-house designed glasses, intended to enhance the delivery process and keep drivers' hands free, provide guidance through each step of a delivery, including confirming packages, offering navigation instructions, and capturing proof of delivery automatically.
Amazon designed these privacy-focused smart glasses with a single camera that captures still images, anonymizes potentially identifying information, and automatically deletes blurred images after a short retention period. However, skepticism surrounding the privacy of the glasses remains, as evidenced by a Reddit forum where many Amazon delivery service partner (DSP) van drivers expressed concerns over privacy issues, including capturing bathroom breaks.
Despite the concerns, Amazon stated that the feedback received during a trial phase was "strong," and they plan to make hundreds of updates to both software and hardware to improve the comfort and functionality of the glasses.
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