Almost nobody uses AI agents to order food or rides on apps like Uber
Uber, DoorDash and AI agents show limited traction as ride-hailing and food delivery customers test tools like Meta Muse and Instinct.
AI agents have not gained widespread adoption for ordering food or rides on platforms like Uber and DoorDash, according to recent reports. Despite initial predictions that AI would revolutionize online ordering, both companies have revealed that they have received only a handful of orders through these agents in recent months. For instance, Uber reported that only about 500 of the 320 million ride-hailing and delivery trips they completed in the last week of October were made via AI agents.
Similarly, DoorDash CEO Tony Xu mentioned that his company had received "several hundred orders in total" from AI agents, which is a minute fraction of the billions of orders DoorDash handles annually. While some AI users have praised the tools for monitoring prices and managing complex purchases, others have expressed caution due to ordering errors and concerns about agents potentially misusing credit card details.
Both Uber and DoorDash remain committed to developing AI tools for their platforms, but they acknowledge that the current usage remains very limited.
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