Wheel off, bumper wrecked: Chery says collision, not faulty parts to blame for viral NKVE car damage

Chery Auto Malaysia has addressed concerns raised by an online video showing a damaged Chery Tiggo Cross with a detached wheel after colliding with a Perodua Myvi on the New Klang Valley Expressway (NKVE). The company clarified that the damage, including the front bumper and detached wheel, occurred during the collision and was not due to faulty parts.

Chery stated that their team has contacted the affected customer and is providing necessary assistance. The company warned against sharing unverified information, stating that it could cause unnecessary concern among road users and contribute to misinformation. Chery reiterated their commitment to the safety and well-being of their customers and directed inquiries to their Chery Careline at 03-9388 0888.

The incident occurred in the right lane of the highway and both vehicles sustained damage. Chery's statement did not provide details on how the crash occurred or the outcome of any police investigations. This follows a temporary suspension of the vehicle type approval certificate for the Chery Omoda 5 a month prior due to a rear axle assembly issue, which led to a technical investigation and audit of production processes.

Subsequently, Chery initiated a recall campaign for certain Omoda 5 variants, offering free inspections and replacements of related parts.