Inside Indian Railways’ War Room: How AI, CCTV help manage Diwali and Chhath Puja rush

Indian Railways has established an advanced War Room at Rail Bhawan in New Delhi to manage the influx of passengers during Diwali and Chhath Puja. Railway Minister Ashwini Vaishnaw inspected the War Room, where live CCTV feeds, AI-based systems, and real-time operational data help officials monitor stations and ensure smooth operations.

The War Room covers over 20 key stations, including major cities like New Delhi, Mumbai, and Chennai, while 28 additional stations are also monitored. Special trains have been increased to 18,000 this year, up from 12,000 previously. Dedicated passenger holding areas and separate ticket counters have been set up at around 20 stations.

With 700 AI-enabled cameras deployed, officials can zoom in on specific areas and quickly respond to any issues. The preparation for the festive rush has been ongoing for six months, with special focus given to the anticipated surge in passengers.