GrabCar’s auto-accept booking system breaches gig workers’ rights, tribunal rules
PUTRAJAYA, Nov 7 — The Gig Workers Tribunal (TPG) has ruled on three disputes involving e-hailing drivers and Grab...
The Gig Workers Tribunal (TPG) recently ruled on three disputes involving e-hailing drivers and GrabCar Sdn Bhd, with the tribunal finding that the auto-accept booking system and certain handling practices by GrabCar violated the rights of gig workers under the Gig Workers Act 2025. In the first case, the tribunal awarded RM2,000 in compensation to a driver for earnings from Saver bookings and the 'Cashback and Advance Booking' incentive, finding that GrabCar's use of the 'Auto Accept' and 'Fast Cancel' mechanisms breached the Act.
The second case involved seven non-financial claims, with the tribunal finding three breaches of the Act related to temporary booking pauses, booking cancellation quotas, and the 'Auto Accept' system. The tribunal recommended improvements such as ensuring drivers are informed of the type of service and earnings before accepting a booking and given a reasonable and safe window to cancel.
In the third case, the tribunal upheld GrabCar's decision to permanently deactivate a driver's account after finding evidence of misconduct towards passengers, emphasizing the need for passenger safety and well-being.
Brief written by urgent.news from Malay Mail's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
