Gardenia probes complaints over products
KUALA LUMPUR: Gardenia Bakeries (KL) Sdn Bhd is investigating complaints from consumers following claims on social media that several children had fallen ill after consuming its products.
KUALA LUMPUR: Gardenia Bakeries is investigating claims from social media that several children fell ill after consuming its products. The company expressed concern for the well-being of consumers and families involved. Upon receiving the reports, Gardenia met with a concerned consumer to gather more information and collect relevant products for examination.
The company's relevant departments are reviewing all available information, production records, and quality control measures to determine the cause of the issue. The controversy began when a woman posted on Threads about her two sons experiencing vomiting after eating Gardenia products, leading other parents to share similar experiences.
She questioned if there had been any changes to the product's ingredients, formulations, or manufacturing processes. Gardenia denied any such changes, assuring consumers that there had been no alterations to their product recipes or formulations, and that their food safety and quality control procedures remained intact. The company pledged full cooperation with the Health Ministry in any further investigations, including factory inspections. Gardenia emphasized its commitment to providing safe and high-quality products to its consumers.
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