ECG to embark on nationwide debt recovery exercise

From November 9 to 27, the Electricity Company of Ghana (ECG) will commence a nationwide debt recovery operation to collect unpaid electricity bills from customers. The initiative, set to cover residential, commercial, and industrial consumers, as well as Ministries, Departments and Agencies (MDAs), aims to ensure all outstanding debt is settled before the conclusion of the exercise.

ECG urges customers with unpaid bills to settle their arrears prior to the start of the operation to prevent disconnection and the extra cost associated with reconnecting power. The company plans to deploy specialized teams to oversee the recovery process, emphasizing that any involvement in illegal connections, obstructing their operations, or reconnecting power post-disconnection without authorization will result in arrest and prosecution.

Customers facing difficulties accessing their bills are advised to visit the nearest ECG office for assistance. ECG has also encouraged consumers to utilize its authorized payment platforms, such as the ECG Mobile App, to clear outstanding balances.

The company emphasizes that customers with arrears should promptly pay their bills to avoid disconnection and the subsequent fee for reconnection. For further information or support, customers can reach ECG's call center at 0302611611 or connect with the company via its social media channels.